The player from Germany is experiencing difficulties withdrawing funds because the transactions to preferred payment methods are not available. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Lucky Days Casino - Player’s struggling to withdraw his winnings.
Amount: €200
Lucky Days Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Player ik***@aol.com
The casino accepts credit card deposits. A payment in the same way, however, not!!!!
This is a clear violation of the Money Laundering Act. Even when the problem is pointed out, there is no answer
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear ikvossi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Have you made any successful withdrawals before? Is there any alternative withdrawal method that you could use instead?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
All other casinos rightly require deposits and withdrawals in only one way. I've only deposited there once and haven't withdrawn yet. The requested bank withdrawal will not work. The Santander Bank rejects all payments as illegal, even though I live in Schleswig-Holstein. It's legal here. I came to the casino just for the credit card.
Automatic translation:
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2 years ago
Thank you for your reply, ikvossi. If you are sure that the withdrawal would be rejected by your bank, you have no other option than to use an alternative withdrawal method. Many casinos accept deposits via credit cards, but only process withdrawals via bank transfer. There is not much we could do about it as we are not in a position to force casinos to change their payment method options.
Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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2 years ago
Awesome news, ikvossi. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
