Lucky Days Casino - Player’s deposit has never been credited to his casino account.

I were made deposit via net banking on datr 30 october 1600 inr luckyday casino mention in subject all proof i sent you of transaction but luckydays cant answer me satisfactionary or return my money its stuck and i gave all detail to them bit after 10 days they told me wait and also live chat not available rom 10 days please tell me and them what i do thanks for help before you help me for one of your licnese casino try to cheat me hope this time also you help me thanks 

Dear Nimesh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Luckydays casino represetetive give me 7 working day time also over today cant got monry they sent me mail on datr 1 nov wrote there 7 buisness day today over cant got money back second time frame means 2 resolution time over i cant got my money back 1600 inr date 30 october check remune last mail they told me before 10 you got money today 10 date cant got money i raise this case to all standarad if i not got money today last day 

Thank you very much, Nimesh, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nimesh,

I looked at your complaint and will do my best to help you. I would like to invite Lucky Days Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

We would like to ask the Lucky Days Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

please contact casino if possible to replay here and silve my case

Thanks regards

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Dear Nimesh,

Casino representative has contacted me and explained that your lost payment should be credited back to your account. It could take up to a few business days to get to your account so I'll set the timer to 7 days, please, let me know when you'll receive it.

Thanks for your understanding and cooperation.

Dear Nimesh,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.

The player can reopen this complaint anytime.