Lucky Days Casino - Player has problem with his withdrawal.

I won 3800 Euro for 2 weeks ago. ALL my documents were verified and i had to send it 3 times - bullsshit site. this is 2 Weeks ago and i havent still recieved my winnings. They blane their peocess payments and they say they paid out the funds - but they clearly havent. Im still missing my 3800 eur.  They even stop replying om emails. Dtay away from this scamming bullshit site! SCAM!!

Dear Kjetil,

Thank you for submitting your complaint through our website. We are very sorry to hear about the problem with your withdrawal. It is a significant amount of money, and it seems that the Lucky Days Casino has a stricter verification process, but it's not unusual. If all the data you provided is correct, there should be no reason for the casino to delay your withdrawal. Collecting and processing of documents can take a few business days, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. This is why we advise players to be patient in cases like this.

Have you made a withdrawal in this casino before? Also, we would like to know which withdrawal method you used to withdraw your money. These factors can affect the time from requesting a withdrawal to receiving money. 

Best regards, 

Kristina

Dear Kjetil,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.