The player from Germany is dissatisfied with the casino’s RTP (Return to Player). The complaint was rejected because the player did not respond to us.
Lucky Days Casino - Player complains that he didn’t win anything.
Amount: €3,180
Lucky Days Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
Lucky Days Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello, I deposited a total of € 3,180.00 at Lucky Days Casino via instant transfer and have not won anything! And I have not paid anything out until today! Is that normal?? Tried different games, different sales and nothing and nothing !!!! Totally empty twists. Always and always! I'm totally dissatisfied with the service! I've never experienced anything like it! You feel really uncomfortable! Dear company, please solve the problem! Thank you and best regards, Atidzhe Ibryam
Automatic translation:
Public
Public
4 years ago
Dear Atidzhe,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
