Lucky Days Casino - Player complains that he didn’t win anything.

Unfair, really unfair. Last 1100 euro, was completely scam, i have got absolutely nothing, that is not random system at all. The game is running even 100-150 spins without giving any winings and after taking few haundreds its giving you 2 cherries that worth under bet. If the game gives you a decent hand than you will surely be losing everything without taking anything. Also bonuses are fake, you deposit and opt out for bonus and after depositing money, you have no active bonuses. I can't understand how this casino is running it should be vlosed right away, is the biggest scam. First i was playing at playamo casino, also their casino, it was exactly the same system and after losing thousands without getting any withdrawal i made a complaint and they took the casino out of Netherlands playzone. First withdrawal from their casino was 3 weeks after depositing 10000+ eur and they needed 3 weeks to give me my money.

Dear Robert,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Additionally, if you have opted out of promotional offers it means that you won’t get any bonuses. Could you please clarify if you wanted to stay away from promotional offers or activate some?

Lastly, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Robert,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.