The player played with a no deposit bonus and managed to win about €340. When he made a withdrawal request, his winnings were cancelled. The player received the bonus despite the fact that all casino bonuses are restricted in Spain. We closed this complaint as per the player's request.
Lucky Creek Casino - Player lost his winnings.
Amount: €340
Lucky Creek Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.2
Lucky Creek Casino has a Safety Index of 5.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 months ago
Public
Public
5 years ago
Translation
Unlock the no deposit bonus that was 60x66, I converted it into a removable money that was 100, I continued playing until I reached 340 and at that time I made the withdrawal. More than two days passed and I did not arrive, when I entered my account I saw that my withdrawal had been corrected by the administrator and I left it at 0.
Automatic translation:
Public
Public
5 years ago
Dear Igor,
Thank you for contacting Casino Guru and letting us help you with your issue. Let me ask you a few questions to fully understand the problem. Did you pass the verification process? Did you try to contact the casino and find out why your winnings were cancelled? Which bonus exactly did you play with?
Best regards,
Peter
Public
Public
5 years ago
Translation
Good, the verification process does not happen because I never got any email to my account.
I contacted the casino and they told me that the money was from the bonus and there was a correction.
I played with the $ 66 no deposit bonus I found on your page.
Automatic translation:
Public
Public
5 years ago
Hi Igor,
Thank you for the reply. I had a look at the bonus, but the bonus is not allowed for the players from Spain. Did you use a VPN service to access the casino?
Best regards,
Peter
Public
Public
5 years ago
Translation
No, enter directly.
In any case, I will request that you put the casino on the blacklist, so that you cannot enter from Spain.
You can close the complaint.
Automatic translation:
Public
Public
5 years ago
Hi Igor,
thank you for your response. The players from Spain can play in the casino, but they can't play with bonuses. The bonuses on our website have been updated a while ago so the players should be aware of this now. We will close the complaint as required.
Best regards,
Peter
