Luck Stars Casino - Player’s struggling to activate Free Spins.

Dear Cressy6964,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have redeemed any promotional offer from this casino in the past? Have you tried to access the website and your bonus from a different device?

Please forward your bonus history to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes i have tried on another device

And i had issues wiv a withdrawl bac in april wiv this site

Yes, I do remember your previous complaint https://casino.guru/luck-stars-casino-player-is-struggling-to-pass-the.

Could you please forward your bonus history? Thank you very much.

Wot bonus history

i depozited £10 and got 50 free spins which it wont let me use and i cant access anythin else on the site either

I cant get past bonus spins screen

Were those Free Spins issued for a specific game or any slot machine?

this is the free spins this is wot happens when i press it

Thank you very much, Cressy6964, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Cressy6964,

I looked at your complaint and will do my best to help you. I would like to invite Luck Stars Casino into this conversation. Casino, can you please specify what is the problem with the player’s free spins?

We would like to ask the Luck Stars Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact the United Kingdom gambling commission. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.