The player from Alabama had complained about unspecified issues. Despite multiple attempts by our team to understand the player's complaints, the player had remained uncooperative and failed to provide a clear explanation of their issue. The player had threatened legal action against us, accusing us of promoting fake casinos. We clarified that our role was to provide comprehensive data about all casinos, not to compel players to create accounts. The player's lack of cooperation led us to reject the complaint.
LTC Casino - Player's experiencing some issues.
Amount: $125
LTC Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
LTC Casino has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
I’ve attached all the phot proof needed. If y’all don’t make this right I’ll be getting a lawyer and coming for both of yall
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1 year ago
Dear PaginShaggy,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than one unclear sentence and a screenshot without any explanation. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
Not even possible!!!
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1 year ago
If y’all can’t make this right then I’ll be going to the BBB to complain about y’all’s company
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1 year ago
Thank you for your reply, PaginShaggy. I cannot read your mind. Please explain what is going on otherwise we won't be able to assist.
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1 year ago
I still have no clue what the issue is here. This is the last call - you either start cooperating and communicating with me, meaning you explain in detail what happened and what assistance you expect from us, or I will reject this complaint. Thank you for your understanding.
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1 year ago
Dear PaginShaggy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Rejected it. Im sueing y’all anyways for promoting fake casinos and no regard for human life
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1 year ago
So the complaint has been open for over two weeks because you were not able to express clearly what happened and we are the bad guys? We made every effort to help you and understand your problem yet you were uncooperative and threatened us with lawsuits multiple times in this and another complaint. At this point, it seems that you diligently tried to confuse us to make us look incompetent. Additionally, this wasted valuable time that could have been spent helping players who genuinely needed assistance and were willing to cooperate.
Furthermore, I am uncertain as to why you think we are "promoting" this casino, given that it currently has a safety index of 7.4/10, which is slightly above average. If you took the time to check our website, you would realize that we compose reviews for all online casinos, regardless of their quality. Our objective is to offer comprehensive data about each casino, enabling players to make well-informed decisions. Ultimately, it is the player's sole responsibility to choose a casino, as we do not compel anyone to create accounts anywhere. I am confident that you are well aware of this fact.
This case will now be rejected due to a lack of your cooperation and progress. I genuinely hope that anyone who reads this complaint will understand our point of view.
