The player from Washington had faced technical difficulties while trying to access the LTC Casino site after she had made a deposit. She had been unable to reach the casino's support as her emails were bouncing back. We had suggested that the casino might have relocated to a different domain and had provided her with possible new URLs. The player confirmed that the issue had been resolved after she accessed the casino through the new domain. We adjusted the disputed amount of the complaint and closed it as resolved.
LTC Casino - Player is unable to access casino website.
Amount: ??
LTC Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
Hi, I’m actually not 100%sure theres a problem or not, but i made a deposit, wet to play a ame, entered & exited once or twice to clear cache n set vpn n provacu settings @ etc a d then all of a sudden things got wonky, and I cannot pull up their site any more, get an error message, slso an email to support bounced back, unfindable url or some such.. i reset my network settjngs, i still cannot pullup the casino site tho.. I dont know what to do!!! Im not a techie!!!
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9 months ago
Dear dezireh,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LTC Casino.
My colleague dealt with a similar issue from a player of this casino yesterday and found out the casino might have relocated to a different domain: https://www.ltccasino.io/ or https://www.playltc.io/
Try accessing the website and let me know if the issue persists.
I'll await your response.
Best regards,
Tomas
Casino.Guru
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8 months ago
Dear dezireh,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Hi, there is no problem apparently, they just changed their .com to .io so…. But initially I could not find them, could not find mention of anything anywhere on web, and my techie friend could find no trace. I believe someone responded to me here regarding the url change. So thank you for your time, But I apparently have zero issue and I’m glad, because I really like LTC Casino~ Customer service may not be their forte, but they pay, pay fast and have great games. I recommend. And 7bit, they are my fave cuz their people and while shenang is just excellent.
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8 months ago
Dear dezireh,
I'm glad to hear that you were able to access the casino again. I've changed the disputed amount accordingly.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
