Lottoland Casino UK - Player’s deposit has not been credited.

After several successful deposits and withdrawals. One of my recent deposits hasn't been credited. Its been over a week. I have emailed - no reply. Finally got on a live chat, who said they will be in touch. Still not heard anything. Usually a good place to play. But now I'm having serious doubts. I want answer's and my money.

Dear Hazel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino using this payment method?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

I think this is now being sorted at lottolands end. The emailed me about an hour ago. Sorry to have wasted your time.

Do I understand correctly the issue with the uncredited deposit has been resolved? I'll await your confirmation. I apologize for the inconvenience.

Yes all sorted now. Thank you

Dear Hazel,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru