Lottoland Casino IN - Player’s withdrawal has been delayed.

Hello,

I have been waiting for my payout that I requested on and after 02-april-2021, I have not received my payout in my bank account, I have tried reaching lottoland support multiple times, they are just asking for bank account statement and doing nothing, I reached out to them first submitted bank statement, after week of non responding I again emailed them back, they again asked for bank statement, they are doing nothing.

Dear Anupam,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before or was this your first attempt?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Looking forward to hearing from you.

Best regards,

Kristina

I have been old user of lottoland.asia, I had made many successful withdrawal from it, this is 2nd time I am facing this kind of issue, first time it was long ago, There was some payment processor error and they credited my funds back to my account, but this time they are not responding well. I will also email you guys communication email screenshot from lottoland.

I have emailed lottoland email communications details too

Thank you very much Anupam for your quick reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello anupam,

I looked at your complaint and will do my best to help you. I would like to invite Lottoland Casino IN into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Lottoland Casino IN to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but Casino rejected to discuss complaints publicly, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.