Lord of the Spins Casino - The player's withdrawal is delayed.

Didn’t use any bonus I’ve withdrew over the minimum withdrawal amount and submitted verification etc ID still pending four days later got an email to say:

Hello Shauna,

Thank you for playing with us .

It's good to see that you have a pending withdrawal.

You are on a winning streak! 

In the meantime, you can try and continue your winning streak by playing in our Casino and win again. Not only will you have another chance to win more, but also keeping your account active provides a positive reflection on the finance side, and in many cases it leads to faster processing of your withdrawal!

Do not hesitate to contact us if you need more information, you can contact us on Live-Chat.

Best regards

Hello quinny84,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Lord of the Spins Casino.

Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? When exactly did you finish the verification process? Did you use any bonus to accumulate your winnings?

Please note that it might take up to 14 days to receive your first withdrawal as it requires the initial verification. As you requested it 4 days ago, I would definitely only recommend to wait for the money to arrive.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hi no bonus funds were used. It is the first withdrawal but the email I got from them was strange basically saying if I played and deposited more it may help me rec winnings etc. I’ll leave it longer and see what happens Thankyou S

Hello quinny84,

Be sure to wait at least until the end of this weak. If the money would not arrive until then, we will try to intervene but I'm pretty sure that in this case it is only a matter of time.

Will do thanks for your help

Hello quinny84,

Could you advise if the money arrived? Is there any update regarding the case?

Hi yes after being ignored a couple of times on their chat when enquiring for updates I finally received the winnings on 28/2/22 Thankyou

Hello quinny84,

Thank you very much for letting us know that the money arrived. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick