Loot Casino - The player's unable to withdraw.

Hi there am very disappointed with loot casino . I have sent a number of emails . Asking for them to withdraw my winnings . I did not have a bonus my balance is cash , my account is verified correctly . Bit when I come to withdraw they have disabled my cashier and my games I can still log in as normal . I have sent a number of emails and not 1 reply . Am stick as there is no live support , please can ypu help as this is so upsetting

Am very very disappointed . I have sent all my docs In , my account is verified, and then they disable my cashier and games . I can still log in . I have contacted them a number of times and not once have they replied , must have sent at least 12 emails . All I get is an automatic reply .

Hello Potter86,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Loot Casino. Allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal and since when is your account fully verified? Did you contact the casino with this issue and if yes, what did they respond? Did the casino explain why is the withdrawal disabled?

Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

his i sent an email on the 22nd of Jan. And they Sent this back . Heard nothing from them .

Hey there nic . Thank you for getting back to me . I made a withdrawl on the 25th of Jan. The next day I had an email saying they have returned in back to my account saying my account was not verified, fair enough . So I sent all docs . My account was verified over a week ago . So I went to withdraw . To only find out my cashier has been disabled . And to contact them so I did this and not once have I had an email . Not correspondence what so ever no reply no emails not phone call no nothing .

Sent you an email too

Hi I have just gone to log in to my account . And now they have closed it altogether this is not right as I have done everything by the book .

Hello Potter86,

I did not receive any e-mail from you yet. The account closure is probably due to additional check of your account. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards.

Nick

Hello Potter86,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Loot Casino to join the conversation and aid in the resolution of this complaint.

Yes please definitely . They were quick to take my money when I deposited but when I cam to withdraw . Not one person helped me . Not one person emailed me back regarding . The issue .

Hello Potter86,

I have made contact with the casino and they have asked that you email them once again at support@lootcasino.com so they can look into the situation.

I have already done this . And I get no reply . 🙄 ill try again .

Still no reply from them via email . Nor on here 🤣 🙄

Hello Potter86,

I am now waiting for a response from the casino via skype, so I will extend the timer and update you as soon as I have more information.

There a joke . No reply to email at all.

Hello Potter86,

I have received a reply from the casino via skype, but only stating that they are unable to disclose the reason for your account closure and that all players will be contacted, times vary depending on the situation of the player.

Can I ask if you have had any updates from them?

Nope ! Automatic reply that's it . They have stole 3000 quid from me .

Dear Potter86,

I am sorry to hear you have had no further response. As the casino is unable to share any information regarding individual cases with us there is not much we can achieve. As a result, the complaint will now be closed as 'unresolved'.

I will mark the complaint as 'unresolved' in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the eGaming Compliance Services Limited (eCOGRA)- Alternative Dispute Resolution service (www.ecogra.org/ata/dispute.php ) and submit a complaint to them. It may have better options and tools to help players. Please let me know if you need help with filling out the form or how eCOGRA responded if you do this on your own (adam.m@casino.guru).

I wish I could be of more help.

Best regards,

Adam