Loki Casino - Player deposited less than the casino's minimum deposit limit for Bitcoin.

Hello,

I deposited 0.00059165 BTC and misread the minimum deposit rule. I believed the minimum deposit to be 0.0001 BTC, while it is 0.001 BTC. Since this sum is abnormally high, I didn't think that such a high minimum deposit rule could exist. It's around 67 USD!

Upon asking the chat support, I was told that nothing could be done, and my funds would not be credited.

I consider this rule to be a predatory rule, and I either want my money back, or my funds credited to my player account.

Dear PatJustPat,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Payments section of the casino, and this is what I found:

The minimum deposit for Bitcoin is indeed 0.001. It's important to note that the minimum deposit amounts for cryptocurrencies are usually higher than for fiat currencies. There are several reasons for that.

Cryptocurrency transactions, while innovative and efficient, often come with higher minimum transaction fees compared to traditional banking methods. This makes smaller transactions less economical, as the relative cost of processing these transactions can be quite high. Additionally, the inherent volatility of cryptocurrencies means that their value can fluctuate rapidly, posing a risk that the casinos need to manage carefully to ensure the stability of the player's gaming experience.

Moreover, handling cryptocurrencies involves complying with stringent regulatory and anti-money laundering requirements, which increases the operational costs of the casinos. By setting higher minimum deposits, the casinos can cover these costs more effectively and maintain the high standards of service and security that you expect.

Higher limits also help prevent fraudulent activities and ensure a secure environment for all players, acting as a safeguard against potential misuse and protecting both the casino and the players.

Keep in mind that any deposit below the minimum deposit limit will be lost and cannot be undone, as cryptocurrency transactions are final and non-refundable. I am sorry but in this case, we are unable to help you.

Please let me know if there is anything else I can assist you with.

Best regards

Veronika

Dear PatJustPat,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My position remains the same. If there is a chance to proceed with this complaint, please do so.

This rule is predatory / unfair.

I'm sorry, but it's important to always carefully check the minimum deposits required for cryptocurrency transactions. Unfortunately, if you deposited less than the minimum amount, the money is lost due to the nature of cryptocurrency transactions. We understand this can be frustrating, and we truly regret that we are unable to assist you in this matter. Please double-check the deposit requirements in the future to avoid similar issues.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.