The player from Germany played with a bonus. The casino accused her of breaching the T&Cs and decided to confiscate all associated winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Locowin Casino - Player’s bonus winnings have been confsicated.
Amount: €5,000
Locowin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I deposited € 100 and received an 85% bonus with the second deposit bonus. I met the sales and bonus conditions and applied for a total profit of € 5,000. After two days I finally got an answer from customer support stating that I had violated the bonus conditions. And all of my profit has been removed from the account. I have already played in a great number of online casinos with bonuses and there really never was !!! Problems except for this casino.
Automatic translation:
Public
Public
2 years ago
Dear Sandra,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did the casino inform you what rule you allegedly broke? Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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