The player from Sweden had his account blocked without further explanation. We didn't manage to get in touch with Casino but player stated that his case is resolved.
Locowin Casino - Player’s account has been blocked.
Amount: €40
Locowin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Have been a member for several years, never had a problem with anything, on Friday 1 January I won 40 euros which I put on withdrawals after free spins we got that Friday, I have done this countless times before, in the evening it says that the account is permanent closed, I contact them in the live chat and the only thing they say there is that I should contact them via email which I do, I send in pictures plus pdf files on bills and extracts from both the tax office and regional insurance who I am plus card on my driver's license , they have claimed since then that there are no documents, but not which documents, the live chat tells me to talk to them via email and they via email say that I should talk to the live chat, so it has been going on for 5 days now and I want my money
Automatic translation:
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3 years ago
Dear Mattias,
Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. Could you please advise if any of your sensitive information or depositing methods has changed recently? How long ago was your account verified previously?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Thank you very much, Mattias, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Mattias,
I looked at your complaint and will do my best to help you. I would like to invite Locowin Casino into this conversation. Why did you block the player's account?
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3 years ago
We would like to ask the Locowin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Dear Mattias,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
