The player from Greece faced issues withdrawing money from Librabet after experiencing account blocking immediately upon attempting to play. Despite making a 40 euro deposit, he did not receive the promised bonus and was later informed that he could not make a withdrawal as he was considered a duplicate user. Two weeks passed since he provided the required details for his withdrawal, but he had not received his funds. The complaint could not be resolved due to a lack of response from the player, leading to its rejection.
Librabet Casino - Player’s account is closed and withdrawal is delayed.
Amount: €40
Librabet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
Hello, I had an account at the casino with the following email. I made a deposit at one of the recommended casinos through Fun ID, specifically at Librabet. I deposited an amount of 40 euros. Fun ID advertised that by making a first deposit with the specified payment method, you would receive a 200% bonus and some free spins. However, when I accessed the casino, I went to activate the bonus from the bonus section, and there was nothing there. Subsequently, I spoke with the casino's support, and they informed me that I didn't meet certain criteria to receive the bonus. I said okay, I would play with the deposited amount and wouldn't deposit money again because it seemed like a scam. As soon as I chose a game and pressed the first spin, I received a message that my account was blocked. I tried other providers, and I received a similar message each time. I communicated with their chat support, showed them my issue, and they kept telling me that due to a shift change, they would transfer me to another representative. This happened 4-5 times in the same day. I tried on the following days to speak with the casino as well, but either what I described would happen, or their support was not available until finally someone dealt with my problem and told me that I couldn't make a withdrawal because I needed to wager the deposited amount x1, something I obviously couldn't do since I was banned at the time. They later told me I was a duplicate user and no longer had access to my account. They sent me an email with instructions and some details required for the withdrawal. It's been 2 weeks, and I still haven’t received my money back. The main issue now is that Fun ID creates an account at a casino with details already existing, causing all this confusion, and how the casino accepts registration with the same details; after the deposit, they close the account and, of course, do not give you the 200% bonus. I don't know exactly what needs to be done. I also spoke with Fun ID support, and they informed me that they can't do anything, and that it's a Librabet issue. I believe that both my review of the casino and the payment method offering invalid promotions deserve 0.5/10 stars. It truly isn’t worth investing even 0.50€ in this casino or proceeding with this payment method. It’s a SCAM.
Automatic translation:
Public
Public
1 month ago
Dear aerossalami71,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Librabet Casino. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you created more than one account in this casino? Did you have an account at Librabet Casino before you deposited through Fun ID?
Have you played any games with your deposit of €40 or is the full amount still in your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
