HomeComplaintsLiberty Slots Casino - Player’s website access has been blocked.

Liberty Slots Casino - Player’s website access has been blocked.

Amount: €389

Liberty Slots Casino
Safety Index:Above average
Submitted: 11 Aug 2020 | Case closed : 26 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Spain had his IP address blocked by the owner of the website. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

Earning € 380, I got this message

Automatic translation:
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Public
3 years ago

Dear Jose,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did you won this amount by playing with a bonus or your own funds?

When exactly has your access been blocked? Was it exactly after you won?

I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

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Public
3 years ago

Dear Jose,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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