Las Atlantis Casino - Player’s struggling to withdraw her winnings.

I have been waiting for like a month and a half for them to verify my account so that I can do a withdrawal every single time I send them the withdrawal request and banking forms they reply with my Bitcoin not being static I have sent them various of my Bitcoin addresses they are able to tell me that it is not static and that I need to send them a static address but then when I asked them if a different one works they say they are unable to check very frustrated they advertise a Max of 5 days for withdrawal and that is not the case in my situation

Dear Tiffany,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

I believe that the Bitcoin address changes automatically once you receive an incoming payment, a new address will automatically be generated and display when you click on Request.

If you use the same address each time you receive funds, it becomes easy for anyone to track your entire payment history. This method of address generation improves privacy by automatically presenting you with a new address when you’re expecting payment.

To conclude, it shouldn’t be a problem for the casino to process your payment, even if your Bitcoin address isn’t static.

Could you please advise if you have received any funds from this casino previously? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Tiffany,

Thank you for your feedback.

Please be informed that the receipt of required documents for KYC validation guarantees the funds being sent to you with no delays or bounce backs. I’ve been in touch with a Casino Representative regarding the matter and was informed about the Static BTC Wallet confirmation required to finalize the validation of your account, since there were several addresses sent from your side. As of now your account has been approved for Payouts, so you are welcome to submit the request. Besides, I was informed that you’ve played with a match bonus on top of your first deposit, therefore the winnings are subjected to a X30 maximum cash out.

Regards,

Las Atlantis Casino Team

Thank you very much, Las Atlantis Casino Team, for your assistance.

Dear Tiffany,

Have you submitted the request?

Yes still waiting for $

I fully understand your frustration, Tiffany. I will set the timer for additional 5 days and if there’s no development by Sunday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Tiffany,

Have there been any developments since our last conversation?

Money received

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Tiffany, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru