Las Atlantis Casino - Player’s access to the casino is being denied.

Can't access the website

Dear Monir ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (https://lasatlantispromos.com/terms/):

"The Casino does not accept real money wagers from the residents of Afghanistan, Azerbaijan, Bangladesh, Belarus, Costa Rica, Curacao, Estonia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Turkey and Ukraine. Please note that wagers, login sessions, bets or any other activities are forbidden from the mentioned locations. This restriction includes residents of other states performing such activities from the locations in the above mentioned list. Please note that any activities performed from the restricted countries are also forbidden for players, who use VPN connections and other malware that helps to play from the restricted countries. Please note - the website does not bear any legal liability for any actions provided to violate these restrictions."

Are there any funds being held by the casino? Do I understand correctly, based on the disputed amount, that you had $150 in your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello Monir,

Thank you for your feedback. Please be informed that Bangladesh was restricted by Gaming Provider on 7/9/2021 and all the accounts which had real money balance till then were paid accordingly. Please bear in mind that you’ve been playing with a No Deposit bonus 50ATLANTIS and your balance is considered as a bonus one until a deposit required by the bonus Terms is made. I’d like to admit the fact that the wagering requirements have been met on 4/2/2021, however the required deposit was never made. Also, the account was never verified over the phone and there were no documents received according to KYC procedure. In addition to that the last login to the account was made on 4/2/2021 and there were no further logins before the country became restricted by provider.

Considering all above mentioned as well your playable balance on the moment of account closure which was $142, though the minimum amount required for Payout is $150, it won’t be possible to request a Payout at the moment.

Regards,

Las Atlantis Casino Team

Monir, I am sorry, but we have to stand on the casino's side here. You had enough time to verify your account and make a deposit before players from Bangladesh have been banned from this casino. You clearly didn't fulfill all the requirements, and I truly hope you understand we cannot punish the casino in this case.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.