The player from Germany has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
King Billy Casino (Malta) - Player’s deposit has never been credited to her casino account.
Amount: €40
King Billy Casino (Malta)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I deposited with Giropay, it's out immediately, but they don't release it! Feb 04, 2023 at 4:13 am
deposit
giropay
Pending
40
Automatic translation:
Public
Public
1 year ago
Dear martinapuhl,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 year ago
Translation
TIME TYPE NUMBER METHOD STATUS SUM04. February 2023, 04:13
deposit giropay
Pending
40
EUR that's what it says in the casino. I'm happy to send you the account statement
Automatic translation:
Public
Public
1 year ago
Translation
It hasn't been lost, they just don't release it, that's all, and I won't deposit there again if they don't activate my money, in the chat one says 6 hours, then the other 24 hours, then 48 hours again!! !
Automatic translation:
Public
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1 year ago
Could you please forward your payment receipt along with a screenshot of your casino cashier history to petronela.k@casino.guru? Thank you in advance.
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