Silverplay Casino Review

The player from Switzerland had been waiting for his withdrawal for over ten days and had not received his funds. We had advised him that withdrawals could sometimes take a couple of weeks to process, potentially due to unfinished KYC verification or high volumes of withdrawal requests. We had recommended that he waited at least 14 days after requesting the withdrawal before submitting a complaint. However, due to the lack of response from the player to our messages and questions, we had to reject the case. We couldn't proceed with any further investigation or provide potential solutions.

The player from Germany had been waiting 9 days for a payout from Silverplay Casino, despite communication from the casino stating that the funds had been transferred. The player had been unable to make contact via email. We had advised the player that withdrawal processing could take up to 14 days and suggested waiting for this period before escalating the issue. We extended the complaint response time by 7 days, but due to the lack of response from the player, we had to reject the case. However, we remained open to assist should the player have decided to resume communication.

The player from Switzerland had requested a withdrawal on 11/10 and despite having provided all necessary documents by 11/12, she hadn't received her money yet. The casino persistently advised patience and marked the withdrawal request as 'pending'. This had been her first withdrawal attempt and she had won without using any bonuses. Despite her repeated inquiries, the casino's responses remained unhelpful. After our intervention and request for clarification from the casino, the player reported that her withdrawal was finally processed and she received her winnings. The issue had been resolved successfully.

The player from Germany had been trying to withdraw funds for 15 days. After submitting all required documents and being assured by Live Chat that the withdrawal was being processed, communication had stopped. This had been his first withdrawal attempt at the casino, and he had played without using any bonuses. After several days, the player reported that the withdrawal issue had been resolved as he had received the money. Consequently, we marked the complaint as 'resolved'.

The player from China had been trying to withdraw funds from Silverplay Casino since February. Despite having submitted all requested verification documents, the player's account had been locked, preventing any further access. The player had deposited 500 USDT for sports betting and completed the required rollover of deposits. However, we informed the player that our forum only handled complaints related to online casinos, not sports betting. We had offered to provide a list of websites that might assist with sports betting issues, which the player had accepted. Consequently, we had to reject this complaint due to its relevance to sports betting, not online casino gaming.

The player from Switzerland had requested a withdrawal less than two weeks prior to submitting his complaint, but he hadn't received his money yet. After the Complaints Team had explained the possible reasons for the delay, including unfinished KYC verification or high volume of withdrawal requests, the player asked to have his complaint deleted for personal reasons. Consequently, we had closed the complaint upon his request.

The player from Germany, who has won €5000 at Silverplay Casino, is experiencing continuous delays in the withdrawal process due to a claimed backlog of requests, despite successful verification and confirmation from the support team. The player also complains about the lack of email response from the casino. We contacted the casino to ask them to participate in the resolution of the complaint, however, before it replied, the player informed us that the payout was processed. Later they confirmed receiving the funds, so the complaint was resolved.

A player from Germany is struggling with unsuccessful deposits at an online casino after losing over 1000 Euros. An online real-time transfer she initiated has been pending for over 24 hours, and she also had an unsatisfactory experience with the casino's live chat service. The complaint was rejected as the player stopped responding.

The player from Greece is facing issues with depositing in the casino. She made a deposit of 20 euros, which were deducted from her bank account but did not appear in her casino account. Despite assurances from her bank, the casino is not responsive. The complaint was rejected as the player stopped responding.

The player from Spain had requested a withdrawal less than two weeks prior to submitting her complaint. The payment hadn't been processed at that time. She had reported that she was temporarily unable to access her account but later regained access, however, the withdrawal remained pending. After 16 days of waiting, the player had reached out to the Complaints Team for assistance. We had then contacted the casino to understand why the withdrawal was delayed. After 20 days, the player reported that her withdrawal had finally been paid. We had then marked the complaint as 'resolved'.

The player from Spain had been waiting for a week for a withdrawal to be processed. Despite having been verified, the player reported that the casino had been unresponsive. The casino had asked the player to provide a bank statement from September 10 onwards. After he provided the requested document, the player stated that the withdrawal status had remained 'in process' and the casino did not respond. Eventually, the player confirmed that he had closed his account with the casino and received his withdrawal. The issue had been resolved and we had marked the complaint as 'resolved' in our system.

The player from Italy had deposited 950€ expecting a bonus of up to 1000€ but received only a 125€ bonus on the first 100€. He had been upset that the x40 wagering requirement applied to his entire deposit of 1075€, not just the bonus amount, resulting in a total wager amount of 43000€. He had felt misled and had contacted casino support. The player later requested his account to be closed. We had clarified that the terms and conditions stated that the wagering requirement applied to both the deposit and bonus amount. Despite our efforts, the player was unsatisfied and asked for the complaint to be closed. We rejected the complaint as per his request.

The player from Switzerland is facing a delay with his withdrawal since August 8th. Despite several interactions with the support team, there is no resolution. A casino rerpesenattive replied to the complaint and informed us that the player's withdrawal request was approved and paid out to them. When we asked the player to confirm this, they stopped responding to our messages so we were finally forced to reject the complaint.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal 14 days ago, uploading all necessary documents, yet the withdrawal is still pending. Despite communicating with the casino, there has been no response aside from reassurances that the matter is being handled as a priority. The issue has been resolved successfully.

The player from Germany requested a withdrawal two weeks ago but it has not yet been processed. The player has successfully completed verification and has previously had prompt transfers. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany was not able to withdraw his winnings. We contacted the casino to get more information about the case and it informed us that the player submitted a withdrawal request with some personal information misplaced, so the player requested a new withdrawal and confirmed getting his winnings so we closed the complaint as resolved.

The player from Germany is experiencing difficulties withdrawing her winnings due to incomplete verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany had his bonus winnings canceled due to a bonus rules violation. The casino provided evidence suggesting that the player used a loophole in a game to easily transfer bonus balance into real money to avoid the wagering requirements. The complaint was rejected.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The withdrawal was processed successfully and the player's account closed as per their request, therefore we marked this complaint as resolved.

The player from Germany has experienced technical problems which caused her winnings not to be credited correctly. Additionally, the account is no longer available. We rejected the complaint because the player didn't respond to our messages and questions.