Silverplay Casino Review

The player from Germany, who has won €5000 at Silverplay Casino, is experiencing continuous delays in the withdrawal process due to a claimed backlog of requests, despite successful verification and confirmation from the support team. The player also complains about the lack of email response from the casino. We contacted the casino to ask them to participate in the resolution of the complaint, however, before it replied, the player informed us that the payout was processed. Later they confirmed receiving the funds, so the complaint was resolved.

A player from Germany is struggling with unsuccessful deposits at an online casino after losing over 1000 Euros. An online real-time transfer she initiated has been pending for over 24 hours, and she also had an unsatisfactory experience with the casino's live chat service. The complaint was rejected as the player stopped responding.

The player from Greece is facing issues with depositing in the casino. She made a deposit of 20 euros, which were deducted from her bank account but did not appear in her casino account. Despite assurances from her bank, the casino is not responsive. The complaint was rejected as the player stopped responding.

The player from Spain had requested a withdrawal less than two weeks prior to submitting her complaint. The payment hadn't been processed at that time. She had reported that she was temporarily unable to access her account but later regained access, however, the withdrawal remained pending. After 16 days of waiting, the player had reached out to the Complaints Team for assistance. We had then contacted the casino to understand why the withdrawal was delayed. After 20 days, the player reported that her withdrawal had finally been paid. We had then marked the complaint as 'resolved'.

The player from Spain had been waiting for a week for a withdrawal to be processed. Despite having been verified, the player reported that the casino had been unresponsive. The casino had asked the player to provide a bank statement from September 10 onwards. After he provided the requested document, the player stated that the withdrawal status had remained 'in process' and the casino did not respond. Eventually, the player confirmed that he had closed his account with the casino and received his withdrawal. The issue had been resolved and we had marked the complaint as 'resolved' in our system.

The player from Italy had deposited 950€ expecting a bonus of up to 1000€ but received only a 125€ bonus on the first 100€. He had been upset that the x40 wagering requirement applied to his entire deposit of 1075€, not just the bonus amount, resulting in a total wager amount of 43000€. He had felt misled and had contacted casino support. The player later requested his account to be closed. We had clarified that the terms and conditions stated that the wagering requirement applied to both the deposit and bonus amount. Despite our efforts, the player was unsatisfied and asked for the complaint to be closed. We rejected the complaint as per his request.

The player from Switzerland is facing a delay with his withdrawal since August 8th. Despite several interactions with the support team, there is no resolution. A casino rerpesenattive replied to the complaint and informed us that the player's withdrawal request was approved and paid out to them. When we asked the player to confirm this, they stopped responding to our messages so we were finally forced to reject the complaint.

The player from Germany submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested a withdrawal 14 days ago, uploading all necessary documents, yet the withdrawal is still pending. Despite communicating with the casino, there has been no response aside from reassurances that the matter is being handled as a priority. The issue has been resolved successfully.

The player from Germany requested a withdrawal two weeks ago but it has not yet been processed. The player has successfully completed verification and has previously had prompt transfers. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany was not able to withdraw his winnings. We contacted the casino to get more information about the case and it informed us that the player submitted a withdrawal request with some personal information misplaced, so the player requested a new withdrawal and confirmed getting his winnings so we closed the complaint as resolved.

The player from Germany is experiencing difficulties withdrawing her winnings due to incomplete verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Italy has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany had his bonus winnings canceled due to a bonus rules violation. The casino provided evidence suggesting that the player used a loophole in a game to easily transfer bonus balance into real money to avoid the wagering requirements. The complaint was rejected.

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The withdrawal was processed successfully and the player's account closed as per their request, therefore we marked this complaint as resolved.

The player from Germany has experienced technical problems which caused her winnings not to be credited correctly. Additionally, the account is no longer available. We rejected the complaint because the player didn't respond to our messages and questions.