Dear De_sasterous,
Thank you for bringing this matter to our attention. We deeply regret the inconvenience caused by the removal of your deposit limit, which resulted from an error made by one of our support agents. This mistake was not intentional, and the agent has since been instructed on the proper procedures to prevent such issues in the future.
After reviewing your case, the relevant department calculated that the refund amount, considering your winnings since the limit should have been in place, totals 2,751 AUD. This amount has already been communicated to you by our specialists.
Regarding your concern about communication, we have also reviewed your interactions with your VIP Manager and found that your account was closed upon your request. Additionally, your VIP Manager responded to your inquiries, including providing details about the refund process.
We value your feedback and take such matters very seriously. Please accept our sincere apologies for this situation. We are actively working on the refund procedure for the specified amount, and our team will keep you updated throughout the process.
If you have any further questions, we will be happy to assist you.
Best regards,
Asino Casino
Dear De_sasterous,
Thank you for bringing this matter to our attention. We deeply regret the inconvenience caused by the removal of your deposit limit, which resulted from an error made by one of our support agents. This mistake was not intentional, and the agent has since been instructed on the proper procedures to prevent such issues in the future.
After reviewing your case, the relevant department calculated that the refund amount, considering your winnings since the limit should have been in place, totals 2,751 AUD. This amount has already been communicated to you by our specialists.
Regarding your concern about communication, we have also reviewed your interactions with your VIP Manager and found that your account was closed upon your request. Additionally, your VIP Manager responded to your inquiries, including providing details about the refund process.
We value your feedback and take such matters very seriously. Please accept our sincere apologies for this situation. We are actively working on the refund procedure for the specified amount, and our team will keep you updated throughout the process.
If you have any further questions, we will be happy to assist you.
Best regards,
Asino Casino