8 months ago
I will not be depositing into this casino ever again.
Be careful of predatory wager practices.
I do not use bonuses.
And despite my account going to below $1, and then I deposit again to keep playing, this casino argues that all non-bonus deposits are cumulative wagers. This means each time you deposit even after falling below $1 your wager then increases exponentially.
The use of the word ‘latest deposits’ in relation to wagers in their T&Cs is ambiguous, unfair and incredibly unclear and is a predatory practice.
Stay far far away. They also block your email when you try to resolve this issue.
To 21bitcasino: I stand by what I have stated, this is an unfair practice, it causes cumulative wagering, and I’ve never seen it before at any casino I’ve ever played. It’s also interesting that no support agent could tell me how much I had left to wager, just an awful casino all around.
Be careful of predatory wager practices.
I do not use bonuses.
And despite my account going to below $1, and then I deposit again to keep playing, this casino argues that all non-bonus deposits are cumulative wagers. This means each time you deposit even after falling below $1 your wager then increases exponentially.
The use of the word ‘latest deposits’ in relation to wagers in their T&Cs is ambiguous, unfair and incredibly unclear and is a predatory practice.
Stay far far away. They also block your email when you try to resolve this issue.
To 21bitcasino: I stand by what I have stated, this is an unfair practice, it causes cumulative wagering, and I’ve never seen it before at any casino I’ve ever played. It’s also interesting that no support agent could tell me how much I had left to wager, just an awful casino all around.
21bit Casino
8 months ago
Good Day de_sasterous,
Thank you for taking the time to share your concerns and feedback with us.
As mentioned on our Terms and Conditions: "Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available."
This is to ensure no illegal activity takes place on the account. You can find more information here: https://www.21bit.com/en/terms-and-conditions
We want to emphasize that one of our company's main principles is maintaining our customers' satisfaction and comfort, and we work hard to achieve this.
At 21Bit Casino, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.
Kind Regards,
21bit Casino
Thank you for taking the time to share your concerns and feedback with us.
As mentioned on our Terms and Conditions: "Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available."
This is to ensure no illegal activity takes place on the account. You can find more information here: https://www.21bit.com/en/terms-and-conditions
We want to emphasize that one of our company's main principles is maintaining our customers' satisfaction and comfort, and we work hard to achieve this.
At 21Bit Casino, we would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.
Kind Regards,
21bit Casino
