A player from Austria deposited money, received a bonus, and won significant funds. After completing the verification process, the casino closed the account due to alleged 'bonus fraud'. We rejected the complaint because the player didn't respond to our messages and questions.
King Billy Casino (Curacao) - Player's account closed due to bonus dispute.
Amount: €3,000
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I opened my account yesterday, deposited 170,- received 170,- bonus money/welcome bonus and played Buffalo King Megaways. After a few games I won more than or almost 3,000 with the 12 free spins and then played endlessly into the night until the amount was "payable".
Then I completed the tedious verification process around 12.30 am and today I got an email telling me that my account was closed due to bonus scams(!!!). Such cheekiness and insinuation has never happened to me before.
I am currently communicating via email about my money, which I LEGALLY won. I will not refrain from doing so and will go to court and the media if necessary. It is my impression that King Billy is acting here in a misleading, deceptive and fraudulent manner.
If you have any advice: I would be very welcome, help of course as well. Unfortunately, I can't share the positive criticism of KB on your site at all. I urge you to change this - in my case it led to me opening an account with KB. Oh yes: my player name there is Gerhard H****, my nickname "Gertshman".
I look forward to your answer,
Best regards,
Gerard
Edited by a Casino Guru admin
Automatic translation:
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1 year ago
Dear Gerhardhofer1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward your bonus and deposit histories, along with any relevant communication, to petronela.k@casino.guru? What is the exact URL of the casino website, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Dear Gerhardhofer1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
