HomeComplaintsKABOOMBET Casino - Player's deposit has not been credited to her account.

KABOOMBET Casino - Player's deposit has not been credited to her account.

Amount: A$30

KABOOMBET Casino
Safety Index:Below average
Submitted: 04 Apr 2023 | Case closed : 25 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player has deposited money into the account, but the funds seem to be lost. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

I paid a deposit using ripple and the amount just hasn't been credited I have been kept at bay for nearly 10 hours by live chats agents who claim that "management' is looking into it.

I have submitted all the documents/screenshots etc for proof of deposit and correct address etc with no response and no idea why this is happening or if I will get the funds back. Very disappointed and very anxious about the whole situation this is becoming a common theme among once reputable service providers and there needs to be a law put in place to prevent this as it is out right theft.

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1 year ago

Dear jacquelynmaree8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before? Could you please confirm that you used the correct address to send the deposit?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Yes the address and the memo code are correct here is th

e ledger

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1 year ago

could you please forward me all the relevant communication between you and the casino? Alternatively, you can post it here. Thank you in advance.

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1 year ago

Dear jacquelynmaree8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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