The player from Russia had his account blocked without any explanation. The player decided he is no longer interested in our help, therefore we rejected the complaint.
JVSPINBET Casino - Player’s account has been blocked.
Amount: €8,000
JVSPINBET Casino
Safety Index:HighSafety Index
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8.1
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Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Now casino blocked my acc, support can't help
I'm waiting for response from security team, but they don't give me any time frames.
I deposited thousands of euro and now very frustrating with this type of support and waiting.
Public
Public
4 years ago
Dear Artem,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. When exactly your account has been closed? Was it during the KYC verification process? Also, did you play with any bonuses? If yes, please specify which offer you redeemed.
Additionally, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.
I hope we will be able to help you to resolve this issue as soon as possible.
Best regards,
Kristina
Public
Public
4 years ago
My acc still blocked, but it's ok. I asked about this a half year ago.
Now everything is fine with my withdrawal (about 8k usd), so I don't have any complaints to casino
