The player from Sweden had not received her winnings of 700 euros from Junliwin Casino, despite having made a withdrawal request. The casino asserted that they had sent the money and requested the player's bank statement for confirmation. However, the funds had not appeared in the player's account. We had attempted to investigate the issue, asking for details about the ongoing verification process and the player's recent communications with the casino. Despite extending the response deadline, the player did not respond to our inquiries. As a result, we were unable to proceed with the investigation and had to reject the complaint.