Tumblewins Casino - Player’s withdrawal has been delayed.

I requested a withdrawal on 28-10-2024

The withdrawal was not processed at all

I emailed the casino's support email on the day I placed withdrawal request no reply until now

Same with the kyc email regarding info about kyc no reply until now

Please ask me any details required I can send any proofs or emails sent

I didn't play with any bonus I just deposited no bonus and won in a slot

Please help me get my withdrawal processed.

Hello suprasidh555,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tumblewins Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No my account was not verified

I accumulated winnings with real money I deposited 50euros with no deposit bonus and won 150$ and then I placed withdrawal request and its been more than 2 weeks no processing.

The casino has never replied to my email

I placed the withdrawal request and emailed their support email asking about the withdrawal and also their kyc support email about the procedure to do verification to which there was no reply at all its been more than 2 weeks

Dear suprasidh555,

Would it be possible for you to forward your withdrawal history from the casino, along with any attempts to contact the casino, to nikolas.b@casino.guru for further review?

Looking forward to your response.

Best regards,

Nick

Dear suprasidh555,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have already sent you the withdrawal screenshots and forwarded the mails to your email ID

Thank you suprasidh555 for all the information provided. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, suprasidh555!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.