The player from India requested a withdrawal three weeks ago on 28-10-2024, but it has not been processed. Despite emailing the casino's support and KYC departments, there has been no response. The player seeks assistance in getting the withdrawal processed.
Tumblewins Casino - Player’s withdrawal has been delayed.
Amount: €150
Tumblewins Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.6
Tumblewins Casino has a Safety Index of 3.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 16m 7s
Case summary
1 hour ago
Public
Public
7 hours ago
I requested a withdrawal on 28-10-2024
The withdrawal was not processed at all
I emailed the casino's support email on the day I placed withdrawal request no reply until now
Same with the kyc email regarding info about kyc no reply until now
Please ask me any details required I can send any proofs or emails sent
I didn't play with any bonus I just deposited no bonus and won in a slot
Please help me get my withdrawal processed.
Public
Public
2 hours ago
Hello suprasidh555,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tumblewins Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
