HomeComplaintsIviBet Casino - Player's winnings have been confiscated.

IviBet Casino - Player's winnings have been confiscated.

Amount: 1,500 S/.

IviBet Casino
Safety Index:Below average
Submitted: 23 Nov 2024
Case opened Current status

Waiting for player to reply

6d 21h 41m 26s

Case summary

2 hours ago

The player from Peru reports that Ivibet Casino has confiscated her winnings without a clear reason, citing fraud concerns despite being the sole user of her account. She requests the return of her winnings and deposited money, as this issue is impacting her finances.

Public
Public
9 hours ago
Translation

Good evening, I would like to file a complaint as Ivibet Casino confiscated my winnings without any reason. They implied there was a complaint regarding fraud, even though I was the one who managed and deposited into the account. They have not given me a specific reason for this suspicion. They are affecting my finances, and I would like a mediator to provide solutions, please. I did not have multiple accounts; it was my first time creating a user on this site, yet they confiscated my winnings. I am at least requesting the return of my deposited money to this institution.

Attached is the documentation sent by email.

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Automatic translation:
Public
Public
2 hours ago

Hello ganozita2000,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you claim any bonuses in the casino?
  • What kind of games were you playing?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

ganozita2000 has 6d 21h 41m 26s to reply

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