The player from Austria deposited €2600 and won €9000 but faced challenges in requesting a cooling-off limit on their account, despite repeated attempts to communicate with VIP managers and live support. The player feels that the casino is not supportive and perceives this as unfair.
SlotLords Casino - Player's request for account cooling-off goes unresolved.
Amount: €4,300
SlotLords Casino
Safety Index:Fresh casinoSafety Index
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7.2
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Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 16m 39s
Case summary
2 hours ago
Public
Public
14 hours ago
Translation
Hello,
I deposited around €2600 and then got lucky, winning about €9000. I reached the weekly withdrawal limit. I repeatedly asked the VIP managers and live support to set a cooling-off limit on my account because I didn't want to lose my money, but I was unsuccessful.
They wanted me to lose, and I find that incredibly unfair. I sent up to 4-5 emails and waited 28 hours, contacting live support several times.
Automatic translation:
Public
Public
3 hours ago
Hello jaafarmustafa32,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotLords Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
- How much is your withdrawal limit?
Please note that the withdrawal limits are set by the casino individually and we can't force them to change that if it's according to their terms.
Looking forward to your answer.
Regards,
Nick
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