HomeComplaintsIviBet Casino - Player's winnings have been confiscated.

IviBet Casino - Player's winnings have been confiscated.

Amount: 3,086 S/.

IviBet Casino
Safety Index:Below average
Submitted: 23 Nov 2024 | Case closed : 09 Dec 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from Peru filed a complaint against the casino for confiscating his deposits and winnings due to alleged fraud, which he disputed. He requested the return of his funds as the casino had not provided a valid explanation. The Complaints Team was unable to investigate further due to the player's lack of response to inquiries, resulting in the rejection of the complaint.

Public
Public
1 month ago
Translation

I want to file a complaint because the casino has confiscated my deposits and winnings on the grounds of alleged fraud. I was the one who used the casino and managed my funds, so I do not understand what they mean or what they are basing this on. If they do not want to provide a solution, they should at least return my money, please!!

Automatic translation:
Public
Public
1 month ago

Hello Angel.22,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise if your account is already verified and if yes, since when exactly?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

Public
Public
3 weeks ago

Dear Angel.22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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