Jumba Bet Casino - Player's winnings have been partially paid and then voided.

I won 5000 and the paid half and said cash out next week but I did and they voided it.

Dear singletonamy832,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Jumba Bet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you accumulated your $5000 winnings with or without an active bonus? If you played with a bonus, was it a no-deposit or a deposit bonus?

Have you activated any free offers? Have you made any deposits between activating free bonuses?

Could you please confirm if you made any successful withdrawals from this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I did deposit with bonus and completed playthrough plus mad additional deposits

I have made successful withdrawals in the past

I'm just waiting for what they owe me. They got me for 1700 the first time. I'm just requesting the 2500

Thank you for your replies. Could you please advise if you submitted a withdrawal request for the $2500? When exactly was it? What is the current status of your withdrawal request?

11/4 and it says processed



Thank you very much, singletonamy832, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks. Hopefully we can resolve this. I emailed him my phone number in case he needs anything else from me.

Hello there,

Thank you singletonamy832 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Jumba Bet Casino for their help in resolving this complaint. We would like to know why were the funds voided and what can we do to help resolve this issue.

Thank you!

I hope they are nicer than to you than to me! I appreciate all your help and pray this can be worked out for me.

Hi

I had to investigate as well as get the finance team involved to see where the issue was.

There was an error in the payment that saw the player being paid $1000 instead of the full $2500, which the finance team has now rectified.

The finance team has manually paid the $1500 into the player's bank account, which should reflect in the next 5 to 7 working days.

Regards

Jumba Bet Casino

Thank you very much for the update Jumba Bet Casino Team.

Dear singletonamy832, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear singletonamy832,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks everyone. The issue is now resolved.