Jumba Bet Casino - Player’s winnings have been cancelled.

i won at this online casino and they refuse to pay out and it isn't fair i will be contacting a local lawyer as i abode by every rule they have!!!!

Dear Sandra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any explanation which exact rule has been breached and why your winnings have been cancelled? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Have you accumulated your winnings with or without an active bonus? Was your account successfully verified in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Sandra,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I'm sorry for the late response but yes their first response was the reason I couldn't collect my winnings was because no clarity on my identification so 5 different attempts to verify my I D they accepted it. Then the cashier informed me my winnings were void due to a bonus violation in which I only deposited once so I know there was no violation. Ok I asked to speak to a supervisor afterwards then it was confirmed my winnings were won 100% legal and she sent it back to their funding team for a second time and they denied my winnings and never gave a reason why and my account was then locked 🔐. I've heard nothing else so far. Sandra W*****

Thank you, Sandra, for your reply. Please forward any relevant communication to petronela.k@casino.guru.

Dear Sandra,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.