Home Complaints Jumba Bet Casino - Player’s struggling to receive his winnings.

Amount: $20,023

Jumba Bet Casino - Player’s struggling to receive his winnings.

Jumba Bet Casino
6.7/10 Good reputation
Submitted: 24 Jul 2020 | Unresolved : 11 Aug 2020
Our verdict

No reaction, passive regulator

UNRESOLVED

Case summary

205 days ago - 11 Aug 2020

The player from United States has requested a change of his Bitcoin address. Unfortunately, no confirmation from the casino came through and the player’s balance zeroed. After we haven't received any answer from the casino for two weeks we had to mark this complaint as "unresolved".

Public

I made a withdraw request for my money. I sent them all the documents that they requested. I sent them a separate email asking to change the bitcoin address that I gave them. I have sent then another email and asked them to use the bitcoin address I put on that email. I have asked them to reply to three emails that I have sent them. I have heard nothing. I went onto their web site and they show that my account has zero dollars and nothing pending for a withdraw. Can you please help/

Don ***

Public

Dear Don,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received any winnings from this casino in the past? Why you have requested a change of your Bitcoin address? How many days ago you have submitted your request? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public

no I haven't received any thing before, I requested a change in the bitcoin address because I wanted to use my coinbase address like I have used in the past with other casinos. I mistakenly gave them an address that I haven't used before. It's been 4 or 5 days since i made my request. I know thats not much time but I was concerned since I can't get them to respond to my 3 emails.

Regards,

Don

Public

Thank you very much Don for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public

I will now try to contact the casino and find a solution for your problem.

Public

Unfortunately the casino hasn’t provided any answer on this case yet. Is there any update regarding your case? However, we are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Public

nothing from them

Don

Public

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.


The casino can reopen this complaint anytime.


Best regards,

Nick

Casino.Guru