The player from Germany had requested the closure of his Joya Casino account due to a gambling addiction, but his request was not processed, resulting in a loss of $1182. He was seeking reimbursement, but the casino had not responded and had even barred him from their live chat. The player had provided video evidence showing the email sent to the casino's support email. However, the casino claimed the email was not received and accused the player of manipulation. After reviewing the case and the evidence provided, the player was advised to contact the casino's Gaming Authority and use our Self-Exclusion Assistance Tool for future self-exclusion requests.
Joya Casino - Player's self-exclusion request was ignored by the casino.
Amount: 1,182 ₮
Joya Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
Joya Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
11 months ago
