The player from Germany had requested the closure of his Joya Casino account due to a gambling addiction, but his request was not processed, resulting in a loss of $1182. He was seeking reimbursement, but the casino had not responded and had even barred him from their live chat. The player had provided video evidence showing the email sent to the casino's support email. However, the casino claimed the email was not received and accused the player of manipulation. After reviewing the case and the evidence provided, the player was advised to contact the casino's Gaming Authority and use our Self-Exclusion Assistance Tool for future self-exclusion requests.
Joya Casino - Player's self-exclusion request was ignored by the casino.
Amount: 1,182 ₮
Joya Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 months ago
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