The player struggles to withdraw his winnings due the casino's withdrawal limits. The complaint was closed as the player stopped responding.
Joo Casino - The player struggles to withdraw his winnings.
Amount: €100,000
Joo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, my dears,
I hope that someone is reading this and can help me.
So this:
I'm registered at some Dama Casinos and have lost over €50,000 in the last few weeks, but I can't complain about the casino here because I've had big wins several times which I've gambled away again. I was very lucky last week and won almost €100,000 at Joo Casino. I immediately set myself a limit so I can't get my winnings. Now to my problem: Unfortunately, Joo Casino has a withdrawal limit of 15,000 per month, so the withdrawal would take over half a year, which is really a very long time. Now I asked the VIP manager if you as a VIP player can't make an exception? She wanted to discuss this with the general manager and give me some feedback. Today I got the said feedback with the following offer:
If I had 50,000 split points, I would be paid an additional €10,000, the only problem is that in order to reach 50,000 points, you have to have a turnover of €1 million (no kidding), I hope that someone here has good contacts with the casino and can help me to get my winnings paid out in full to get. I hope you can understand that after so many losses you want to have the profit directly
Automatic translation:
Public
Public
2 years ago
Hello salarghiassi,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Joo Casino. Please allow me to ask you a few more question before we would move forward.
When was the last time you received a payout from the casino? Did you already receive a part of your winnings? Were they generated with real money or bonus money? Was the amount won by a jackpot?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello,
thanks for the fast respond.
I have been paid out €10,000 so far and about €85,000 are still outstanding.
the amount was won without a bonus on normal slots and I didn't win a jackpot.
Thanks for your help
Automatic translation:
Public
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2 years ago
Hello salarghiassi,
As long as it was not a jackpot which should be paid out instantly, there isn't really a possibility to withdraw more than the casino's limit. Of course they could increase it but it is purely on their goodwill. I can fully understand that it might be a long period to receive all of your winnings but as long as they are paying you out, there isn't much we can do.
