Joo Casino - Player’s winnings were cancelled.

This casino robbed me out of my $100,000 jackpot win, they asked me to write a review, allowed me to withdraw $4,000 and then blocked my account and said they have shut down my account due to fraud which is absolute bullshit. DO NOT PLAY THIS CASINO, even if you win they will not pay you. Thomas D***

Dear Thomasandrewdent90,

Thank you very much for submitting your complaint and for forwarding all the relevant communication. I’m sorry to hear about your problem. Have you received any specific explanation from the casino why your winnings have been cancelled? All the messages from the casino that I found in the forwarded communication state very general and vague reasons. Could you please advise if you have redeemed any promotional offers from this casino when placing your last deposit, in other words, were your confiscated winnings accumulated with or without an active bonus? Was your account successfully verified in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

no the only explanation i was given was whats in the email. and my account was fully verified sent photos in holding my id etc. and i never played with bonus cause i have had a bad experience in the past where they took all my winnings because they let play over the maximum bet size it was actually the same casino. so i never play with bonuses.

also my account was fully verified cause i have made many of withdrawals in the past with them all in bitcoin and only ever deposited with bitcoin never once used a credit card to deposit to my account!

hey mate i just found some information also joo casino and king billy are owned by the same company and i still have a active account with king billy i have lost hundreds of thousands of dollars with them and all my same details name email mobile number with them! so why wouldn't they block my account there also non of this is making sense! were they going to just let me keep depositing money until i won another jackpot then close my account? its very dodgy behaviour

Hi Petronela,

have you manage to progress with this case as yet? My mentor wants to make an example out of Joo Casino and has the ability to significantly impact them financially. But I have told him to wait. I appreciate your help.

thank you

Thank you very much, Thomasandrewdent90, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Thomasandrewdent90,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Joo Casino to the conversation to participate in the resolution of this complaint.

sounds great peter appreciate your time and efforts

Hello,

Please note that the player was closed due to a serious breach of our anti-fraud policy, which was reported to the player back in March, when his account was closed and part of the deposits were returned.

Hi Joo,

let’s stick with facts here. What fraud did I commit? I used my legal name and have drivers licence, passport, birth certificate to prove this. My father is a lawyer also who can confirm this and risk his licence to trade if it was false.

you have tried to get out of paying the money with whatever loose reasonable doubt you could make up, you need to stop playing the role of the legal system and stick to operating a casino, in an honest and ethical manner.

please publicly show evidence of this "fraud". Because I have nothing to hide.

if I was this fraudulent customer why is my profile still active with King Billy which is owned by the same group.

stop being greedy and taking advantage of the small guys. Pay me what’s rightfully ans legally mine.

regards,

thomas dent

@Joo

if this has not been resolved within hours I am going public with this, Australian television, TikTok, discord groups, telegram, social influencers. DO NOT THINK you can be relaxed about this and respond when you feel like it. The Australian government already hate this industry as they aren’t getting their 50% tax on it, so they are wanting an example like this to go after you in a big way.

I do not make idle threats, if you do not resolve this now I’m going to make a massive deal about this.

lets not forget the impact of the wrong decision of the company for United Express Flight 3411. This resulted in a 250M loss all for a seat on a plane.

Stop taking me for a joke or something that will just go away because I promise you I will not go away.

Hi all,

Thank you for your replies.

Dear Joo Casino team,

Could you please explain this serious breach of our anti-fraud policy and send supporting evidence to my email address (peter.m@casino.guru)?

The reason they haven't deleted my account with king billy is because I'm in the top tier level and have deposited in excess of 400K also in bitcoin with them and there happy to keep taking my money probably till I get a big win on there and then they will shut down my account on there! its just not right and I just want the small amount I have won in comparison to what I have put in!

Dear Thomas,

We are not responsible for King Billy Casino and are not aware of your gambling history here.

You have violated the rules of our casino. Peter, please check your inbox.

tell me what rules I have violated?

Thank you Joo Casino team for the email and provided evidence.

Dear Thomas,

Based on the evidence from the casino and after discussing the issue internally, I'm afraid, I will have to reject your complaint. We reviewed the evidence and we completely understand the casino's concerns. If you disagree with our decision, I recommend you turn to the Curacao Gaming Authority (certria@gaminglicences.com), however, the chances of success are most probably very low. I wish I could be of more help.

Best regards,

Peter