Jonny Jackpot Casino - Player's withdrawal is delayed.

on the 12th i filled in a withdrawal request, took 2 days to be given permission to remove my visa as an option for withdrawal payment because anz doesn’t accept funds from online casino,.

requested bank transfer option, it’s been loaded so i can fill out to proceed with withdrawal. two days later moneys been forwarded to InPay?, i think? then email to tell me withdrawal rejected, no reasons regardless of several attempts to understand, took 2 days to see my money back in casino account 😳, really scarey….tried again and wouldn’t let me do it kept saying internal system error, after emails back and forth alongside several support chats. support person offered to request a manual bank transfer on my behalf, got email to ask me for bank statement showing details , from accounts department. forwarded these immediately. over 48 hrs later get another email saying received and 24-48 hrs processing to proceed with ‘attempt’ to pay me. will hear from them when this is done.

im being ignored. perhaps from me trying to get feedback with days between reply. 10 days is ridiculous. i don’t know if im going to be paid.

all i can do is wait. any help or ideas i could try? am i over reacting?

Dear kgirl5star1976,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

ho, thanks for your reply. i have withdrawn before though it was about a year and half ago, this time i couldn’t withdraw to my anz visa debit as my bank won’t accept payment into my account this way. applied for my card to be removed and put in for withdrawal request using option given for the bank transfer method on 12th, have email confirmation on this 13th. money left my casino account couple days later and then day or two later withdrawl rejected, email telling me so only after i enquired for an update, then took over 24 hrs for funds to be returned after that. i’ve tried to repeat the process as instructed, but i get system error message. chats to support asking if any other options, because i want the money as soon as possible and want to do whatever is needed. asked why rejected but no idea still, enquired about the inpay transfer to understand if it was possible it could be wrong option as never heard of it and had been instructed to do exactly as before and know it will just go around again taking more time. was nervous to have balance leave my account and disappear with no record of amount or history in my casino account of amount, only email that is automatic response when withdrawal has been lodged. chat support offered on my behalf, to request a manual withdrawal from casino accounts department straight to my bank. email sent from accounts again over day or two asking for my bank statement showing name on account, bank name , bank address, transit code, account number & swift code, explaining also once they have this they will‘attempt’ to pay the balance to me.

that was just over 2 days ago. i will wait and update when it’s been 14 days. hopefully all will be ok but quite nervous about it all. have lost all confidence.

so as it stands at this time, since the withdrawal request i filled out and lodged was rejected on the 16th, funds returned over 24 hrs later etc, it’s been sitting in my casino account, im still waiting to get any idea what to do or expect etc with the manual bank transfer the accounts dept are going to‘attempt’ to do…im assuming they will remember the amount details etc, and just take it from my account if they approve it, or documents? every email is a different ticket code, so im thinking its a different person each time but goes back to giving me instructions or information i already have. fingers crossed this works.

Thank you very much, kgirl5star1976, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear kgirl5star1976,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Jonny Jackpot Casino representative to join this conversation.

Dear Jonny Jackpot Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear kgirl5star1976,

Have you received any update regarding the withdrawal?

Dear kgirl5star1976,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.