The player from Austria has changed her preferred payment method and now she finds herself experiencing problems with the withdrawals. Casino complaint is now resolved.
Jonny Jackpot Casino - Player is having difficulties withdrawing money to her MasterCard.
Amount: €2,100
Jonny Jackpot Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
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5 years ago
Translation
I have been registered and verified with Jonny Jackpot for a few months now! Everything was great, first payout through my house bank went smoothly! Pay either with EPS, Paysafecard or more recently with MasterCard. Have made 3überberweisung MasterCard and won first 500euro I wanted to pay out, but on my house bank, was not there because I pay with MasterCard, now because 200 I've paid over MasterCard, went without problems! Played the test money and won over 2000euro! But now I can not pay off the money on MasterCard because they do not pay for THIRD PARTY !! What???? Chat could not help me and now I do not know what else to do? Have all the documents of the Mastercard sent and were also accepted! Do not find it fair have certainly violated any rule!
Remain with kind regards
Automatic translation:
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5 years ago
Dear Manuela,
Thank you very much for submitting your complaint through our website. I’m very sorry to hear about your problem. I’m sure you understand that KYC (Know Your Customer) is a very complex process and none of the serious and licensed casinos takes it lightly. It might take few working days or even weeks to complete the whole process. Please bear in mind, that even if you’ve fulfilled the process of verification before, every time you change the payment method, you need to complete the whole process over again. Please could you forward me any relevant communication with the casino regarding this issue? Did you complete KYC with your MasterCard? Also, just so that I have all relevant information, did the 2000 EUR winnings come from a bonus play? I believe I will be able to help you with this case. Thank you very much in advance for your reply.
Best regards,
Petronela
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5 years ago
Translation
Hello dear Casinoguru !!! No, the money was without bonus !!!
This morning I was allowed to transfer the money so2100 Euro to my bank account! I hope I get the money too!
Thank you very much for the effort and remain with best regards
Ranner Jauk Manuela
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5 years ago
Translation
Jonny Jackpot was very helpful and competent today !!! I read every terms and conditions of an online casino and there was nothing that you can only pay on MasterCard !!
But I hope the case is solved if I have the money in my account.
lg
Manuela
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5 years ago
Dear Manuela,
If I understood it correctly, the things are starting to move. Please let me know as soon as you’ll receive the money. I hope everything will be sorted to your satisfaction soon.
Best regards,
Petronela
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5 years ago
Translation
Hello dear CasinoGuru team! So my payout is still in limbo. And from my credit card company I have received the information that this casino has double booked my deposits !!! Why are they doing that ??? Now the credit card company will have to rebook the unsked money from me !!! So I'm not playing anymore !!!
Manuela
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5 years ago
Dear Manuela,
Thank you very much for your quick reply. I contacted the casino.
Hopefully, this issue will be resolved as soon as possible.
Best regards,
Petronela
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5 years ago
Translation
Dear Patronela !! The money lt
Casino Jonny Jackpot confirmed the payout yesterday at 14:30! Only why do the duplicate entries is me Schleierhaft! I can not use my credit card at the moment !!
Manuela
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5 years ago
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Hello dear team!! Money arrived today !! Lg Manuela !!!
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5 years ago
Dear Manuela,
I’m very happy to hear this. Please, could you confirm for me, that this complaint can be marked as 'resolved' now? Thank you very much.
Best regards,
Petronela
