The player from New Zealand had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. The player claimed that the casino had failed to process his withdrawal four times, despite him providing correct bank details. The casino had stated that the withdrawal was successful, but the player's account still showed the funds as an 'approved withdrawal', not a completed one. We had asked the player for additional information to investigate further, but he did not respond. As a result, we were unable to resolve the issue and had to reject the complaint.