The player from Germany had requested a €400 withdrawal, which was confirmed but never received, while a later €102 withdrawal was processed immediately. The casino attributed the delay to the payment provider, but the player found this explanation odd. The issue was resolved after the player confirmed receipt of the money. We marked the complaint as resolved.
Jet Casino - Player’s €400 withdrawal has been delayed.
Amount: €400
Jet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
Hello,
I submitted a request for 400 euros, and it was confirmed, but I never received the money. About 6 hours later, I requested another withdrawal of 102 euros. This one was confirmed immediately, and the money was in my account right away. This seems a bit odd to me.
Here are screenshots from the live chat. They claim it's the payment provider's fault, but the money from the later withdrawal was transferred immediately too.
Automatic translation:
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4 months ago
Dear Mickstar,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify when exactly you submitted your withdrawal request of 400€?
Has your withdrawal request been processed by the casino or is it still shown as pending?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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4 months ago
Translation
Yesterday evening I submitted the application and all without a bonus. Everything is shown as processed and transferred
Automatic translation:
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4 months ago
Dear Mickstar,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
