Jet Casino - Player’s deposit has never been credited to his casino account.

Deposited 175 Nzd via Visa money's gone payings processed st Bank end but pending casino has been showing very poor results I expressed my distaste at such poor results along with Rtps that don't reflect wat they should.make a deposit now no money.I just want my money and fair gaming please.

Dear Tappychappy9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

No it wasn't

Please forward your payment receipt to petronela.k@casino.guru. Thank you in advance.

Dear Tappychappy9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Player's additional comments:

"Sorry couldn't log in found details in the end it was credited after informing them of complaint"

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tappychappy9, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru