JacksPay Casino - The player's withdrawal is delayed.

Have deposited here 10 to 15 times. 10, 15, 20,25, I liked it because you didn't have deposit a large amount. Never hit until recently they sent free spins to my email. I have been completely verified drivers license, selfie holding ID, current utility bill, they even made me talk to them for verification process supposedly. I have a $100.00 pending withdrawal for almost a month now. I tried chatting them the last few days, and I go and now it says my account is locked. They do not respond to chat, or emails. I can't believe instead of paying out a paying customer they lock my account. Please help me! I have probably put way more than a few hundred dollars in here. I finally got lucky, and they shouldn't be able to just lock me out and ignore me.

Hello 1sweetwoman78,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JacksPay Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when exactly is your account fully verified? When was the last time you speak with the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes first time trying to withdrawal.

Hello 1sweetwoman78,

Could you please answer to the other questions as well? We would require more information in order to help you out properly.

Regards,

Nick

They have still locked me out because supposedly an ex spouse . Has an account. We do not live in the same house. Let alone same city, have been divorced over ten years have offered divorce decree, title to my home that is solely titled to me. It is crap, they literally was looking for any reason not to pay out. I am a paying customer and it does say same household. Not if you know someone else who gambles.

Hello 1sweetwoman78,

We believe that if the user himself owns only 1 account, the casino should allow multiple accounts from the same household as long as everyone plays with their own details and funds. If the 2 accounts you have have different details, the casino shouldn't close it without looking properly into the case. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello 1sweetwoman78,

I will assist you with the complaint from now on. I would like to ask representatives of JacksPay Casino into the discussion in order to resolve the issue with the blocked account and delayed withdrawal.

JackPay Casino, based on what information have you blocked 1sweetwoman78's account? Please provide us with an explanation.

That would be so helpful. I have been divorced for over 10 years we just have same last names. We don't even talk. I reached out to my daughter in law and told her what happened and she sent me his stuff which I also forwarded to jackspay. She also informed me that he just played a few times and he said he has never played there again.

I asked jackspay to unblock my account that this is unfair treatment to a customer that has deposited more than a few hundred dollars. I did not break any rules. They just don't want to pay because I finally won after more than 20 attempts. Horrible treatment to people. This is not how a paying customer should be treated. They have not responded since may 29 and I have I mailed several times.

Hey there, the players account was closed due to having more than 1 account per household opened. As per our terms and conditions, its one account per household. We are not paying the player due to violation of terms.

She also confirmed that the person is her ex husband. Regardless of their connection, we do not allow more than 1 person in the same household/ IP address to use our bonuses for the financial benefit of the player.

How would we know about her ex husband if there wasn't more than 1 account opened in the household.

We can send attached images and Exhibits showing this.

Best Regards

Jackspay Casino

I do believe that I still did not violate terms unbeknownst to me that my child took kindle to

Visit at sister's and was used there. I have since set up security on kindle that blocks anything over the age of 18 to require password. I have in fact made several separate deposits to this casino and have provided proof through my daughter in law that he does does not live in my home. It does say in terms and conditions same household. I was not aware there was even any contact between my ex-husband and children until this happened as violation of divorce decree. I am a paying customer and they are 100% just not wanting to pay and this is it clearly.

Hello all,

thanks for the explanation.

Jackspay Casino,

please provide us with what you have on my email address at tomas@casino.guru

Much appreciated!

Hello, email has been sent showing Exhibits that reflect another account was opened in the same household as we use ip trackers. The last names match and she has confirmed it is her ex husband. Regardless if they live in the same household anymore, in our terms and conditions, it states.

https://www.jackspay.com/tips-and-info/

Go to Jack Talks T & Cs

Account Information

You must register an account before you can play any real money games at Jackspay. You must be 18 years old to register an account. No account can be used by anyone under the age of 18. Services are intended for recreational purposes only. All information upon registration must be correct and verifiable. You may be required to provide additional verification. One account per player per household. You must contact Jackspay with how to proceed if you have multiple players in the same household.  No duplicate accounts, we will close all accounts associated. 

Deposit and Payouts

If your deposit is rejected or fails for any reason, any winnings associated with the deposit will be invalidated. The withdrawal of winnings is subject to our verification process, which may include account verification, fraud screening, checking for duplicate accounts, checking for having more than one account per household and bonus terms and conditions.

We wish you the best of luck in your future plays. Thank you!

Best Regards

JacksPay Casino

So I went through hell to get my daughter in law to get ex husband s info to prove does not live under same address or I'm same household. I have made many deposits and Jack's pay didn't mind keeping all the deposits. I personally have read the terms and does not live with me and has not in more than 10 years. Your casino took my money just fine. And everyone should know it. You just don't pay winnings to winners. End of story.

Well once again it wasn't me and that is fine. I am a paying customer and will take my money else where. Maybe if you would not take hundreds of dollars of deposits from a person and then say f*** off there wouldn't be any hard feelings or complaints. It is ass backwards and down right wrong to take my money for months and not mention any of this until I win. It's all good. So long jackspay casino. I feel like I have been scammed by you.

Hello there.

My name is Jozef I had to take this case from Tomas since he got sick. I am extending the by 7 days because of the examination.

Hi 1sweetwoman78.

Please, could you specify if you have claimed any of the bonuses (you or your daughter)?

Hey there Josef, i can answer that question for you with screenshots showing that both the ex husband and daughter who created accounts, bonuses were used from all parties.

As per our terms and conditions, its one account per household.

I have attached screenshots showing exhibits.

Best Regards

Jackspay Casino

Dear Jackspay Casino team.

Thank you very much for your cooperation.

Dear 1sweetwoman78,

Please, could you confirm the casino statement, or should we require additional evidence? If it is true, I will be forced to reject your case. It is a common condition that you should not play from the same household, and if you want to play at the same casino as your daughter, you should contact the casino first. Because by claiming multiple promotions, you have gained an unfair advantage against the casino. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I told you I didn't have any knowledge of any other player. I am a depositing customer. And have already taken my money elsewhere, your loss, my mistake for depositing at jackspay. I promise you will never see my money again!

Hey Guru. I think the response from the player says it all. Not aware that her ex husband and daughter signed up and registered with us.

But they did and its a violation of the terms and conditions.

We apologize for the inconvenience and wish nothing but the best.

Best Regards

Jackspay Casino

Dear 1sweetwoman78,

Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified. I am sorry, that we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino, and we will try our best to help.

Best regards, Jozef