Jackpot Wheel Casino - Player believes that their withdrawal has been delayed.

Deposit $190 bonus $475

won over $12000 sent me $1200 and every time I called them I got another story

the did not send me any more money and correction on my account for $8,7703.07 saying I can’t even play with that money after winning because I ask to withdraw it .

Dear jlzsoccer4,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear jlzsoccer4,

Have you received your withdrawal from the casino yet?

The only money I received was the $1200 I said before . Nothing else was sent to me and I also said they adjusted my account on the $8000plus

that was still in the account.

its 0

not good

Thank you very much for your reply, jlzsoccer4. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear jlzsoccer4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.