Hi Nick,
strangely, immediately after sending this complaint I received £1550 of the withdrawals. But the main withdrawal of £6250 is still not processed.
I’ve provided dates below:
07/04/2024 - requested withdrawal of £6250
08/04/2024 - request for information including ID, bank statement and proof of address
they have not requested anything since then but have placed a lock on my account to perform "reviews".
it’s very confusing as I don’t understand why I am able to receive withdrawals processed after 08/04/2024 but the first withdrawal has not yet been processed.
thanks for your help so far
Hi Nick,
strangely, immediately after sending this complaint I received £1550 of the withdrawals. But the main withdrawal of £6250 is still not processed.
I’ve provided dates below:
07/04/2024 - requested withdrawal of £6250
08/04/2024 - request for information including ID, bank statement and proof of address
they have not requested anything since then but have placed a lock on my account to perform "reviews".
it’s very confusing as I don’t understand why I am able to receive withdrawals processed after 08/04/2024 but the first withdrawal has not yet been processed.
thanks for your help so far