JackMillion Casino - Player complains that he didn’t win anything.

Scam i would not recommend this casino to anyone they tamper with the games

Dear Gerhard,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Gerhard,

We are truly sorry to hear that you were not happy with your experience in the Jack Million Casino.

As you are aware, casinos are based on luck. We can see that you had some luck with us in the past and we genuinely hope that there will be much more in the future. 

After an extensive analysis of your account, we can see that you have been granted numerous free bonuses during your time with us. For example, your total bonus usage from the registration date in February of 2020, stands at R45,549.88, which is more than double what you actually deposited. This is an extremely generous number on our behalf and confirms we have your best interest at heart. 

Of course, we want you to enjoy your time with us and we want to continue assisting you with an excellent level of service. So as a one-time-only exclusive exception, we have decided to bypass the high bonus ratio and still grant you R500 to help increase your chances of winning. 

We can also guarantee you that we have absolutely zero control over the turnout of your gameplay. Having said that, we have many satisfied players who are taking home big wins. We truly hope you will be one of them soon. 

One of our most dedicated Account Managers has also attempted to reach you and make sure we address your concerns, unfortunately, you were unavailable but we made sure to leave you an email too.

Thank you for your time and effort, Gerhard. We wish you a wonderful rest of your day.

Best Regards,

Jack Million Team

Thank you very much, Jack Million Casino team, for your prompt response and assistance.

Dear Gerhard,

Is there anything else we could try to assist you with? Do I have your permission to close this case as resolved?

Dear Gerhard,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Thank you. Just for your info I spent more that 15000 zar and won 3000 zar once it make sense that you gave 45000 zar bonusses. Your playthroughs is definitely not achievable and most of the time your bonus round payouts is very bad. But as you said its all about luck. I won allot of money on other gambling sites but it is if your gambling site is not worth playing. Luck or not I should have at least a 30% chance of winning. Please close the complaint as I will definitely not play at this casino again. You can just feel that your are going to loose here, no vibe.

If you go on your website winners payouts is small amounts. Who is winning big and where does this get advertised, Regards

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.