The player struggles to finish verification for unknown reason. The complaint was closed as the player stopped responding.
IceCasino - The player struggles to finish verification.
Amount: 254 R$
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
They don't want to accept my KYC. It's the third time I've been sent and they always say it's not clear enough. Please just accept and give me my money. Before I deposited my first KYC it was accepted at first but now it is not accepted anymore?! What's the point in that? I want you to pay me soon. I'm having a bad experience.
My id: 32853405
I have screenshots of everything from deposits to my profit and my attempts to make this KYC.
Automatic translation:
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1 year ago
Hello Cassiano_Jesus,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is the verification ongoing? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Hello, Cassiano_Jesus
Sorry, but your account is fully verified, can you please describe what's exactly the problem?
Thank you in advance!
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1 year ago
Translation
Okay, now you say my account is verified, great. I made the withdrawal by muchbetter and still my WITHDRAWAL WAS REJECTED. I'm making a withdrawal once again today! I hope this time you guys pay me right and don't roll something I've been waiting a long time to get my money.
My muchbetter withdrawal number is correct.
As the screenshot shows, I made a withdrawal by PIX in my country, but this form of withdrawal just disappeared out of nowhere after I made the withdrawal and I was asked once again to verify it. Something I'm doing and I've done since before I deposited on this site. But I still haven't received anything on my account!
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1 year ago
Dear Cassiano_Jesus
Please speak to live support to understand why the requests get rejected.
Thank you!
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1 year ago
Translation
My loot was rejected again by you! I already did everything they asked and I confirmed it with support before making the last withdrawal and they told me everything was ok! I talked to support again and they told me to withdraw again.
I hope to get an answer soon and my money, I don't want this to take a month just to cash out.
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1 year ago
Dear IceCasino,
Can you please clarify why is the player's withdrawal request keep getting rejected?
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1 year ago
Translation
I don't even want to think about the possibility that this is a casino made to rob people since there is proof of payment, but honestly, again my withdrawal was rejected? What reason will they give me now? before there was an error in the platform, now which one? To deposit with you is in seconds, to withdraw is an eternity.
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1 year ago
Translation
Last time I cashed out I talked to support and they told me that my money would go to muchbetter and that the last error was because of a platform error, that's ok. I accepted, but now it gave an error once again! If you don't want to pay me my profit, at least give me my deposits back.
I don't want to believe that a casino can be so cheap that they don't want to pay less than 50 dollars. You sure should earn 1000x more than that per day.
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1 year ago
Translation
This is already giving me a tremendous headache just because of 50 dollars. surreal. Then send me my deposit which IS REALLY MY MONEY back so they don't want to pay.
Automatic translation:
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1 year ago
Hello,
The withdrawals were failing due to the missing documents.
Having provided the documents, the transaction was approved. Money should arrive soon.
Kind regards
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1 year ago
Hello, according to our records the money was received by the player 15.07.2022 09:44:58 (UTC)
Dear Cassiano_Jesus, please kindly confirm.
Kind regards
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