The player's verification is delayed for a day. The complaint was closed as the player stopped responding.
I have made a withdrawal of 500 euros since yesterday! they asked me for identification in Chat... I have sent all the necessary documents but still nothing not even seen.... yesterday morning I sent them... I tell them I want the money and they keep telling me to wait in the chat
Hello panosk77,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick