The player's deposit was not credited into his casino account. The complaint was resolved as the player's balance got credited.
IceCasino - The player's deposit was not credited.
Amount: €150
IceCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
2 years ago
Translation
With my 150€ deposit via Bitcoin, after waiting 45 minutes I contacted the live chat, which told me that deposits via Crypto would take up to 96 hours.
Further inquiries were only answered with copy/paste messages. No help, no solution.
I expect a quick clarification of the problem.
Automatic translation:
Public
Public
2 years ago
Dear rexor97,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
